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  ASSISTANCE > BUYBACK FAQ
 

Does the condition of my books matter?
Yes. Your books must be in "good" condition or better. This means all pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include some notes and highlighting. If your book originally came with a CD, study guide, or other supplement, it must be included. CDs must be in working condition. A book is not considered to be in good condition if any of the following apply:

- Water damage
- Missing or torn pages/cover
- Stains or mildew
- Damaged spine/binding
- Excessive writing/highlighting

If your book is not in good condition the quoted price may be reduced. Decisions regarding the condition of a book will be determined by our staff at the time they are received. Once you send your books, they cannot be returned for any reason.

How do I send my books to you?
This really is the easiest part of selling your books to textbookrental.ca. Once you check out you will be provided with two options: ship your books directly via Canada Post (we pay for your shipping) or conveniently to drop off your books at one of our buyback depots.

For depot location please visit http://www.textbookrental.ca/depotlist/

How does the depot drop-off program work?
If you select the depot option, simply print and bring the packing slip to the depot you selected. Once there, present the packing slip along with your textbooks. The depot will provide you with cash and a receipt and you’ll be on your way.

How do I ship my textbooks to textbookrental.ca?
When you sell your textbooks to us, you will become eligible for free shipping. Your buyback will be increased with an additional amount to cover for shipping to our offices. Go to your nearest Canada Post office to mail your books. You will receive your payment via cheque, Paypal or store credit (whichever you would like) when we receive the textbooks. The site will show you how much shipping credit you are credit as you add your books.

Does the condition of my books matter?
Yes. Your books must be in "good" condition or better. This means all pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include some notes and highlighting. If your book originally came with a CD, study guide, or other supplement, it must be included. CDs must be in working condition. A book is not considered to be in good condition if any of the following apply:

- Water damage
- Missing or torn pages/cover
- Stains or mildew
- Damaged spine/binding
- Excessive writing/highlighting

If your book is not in good condition the quoted price may be reduced. Decisions regarding the condition of a book will be determined by our staff at the time they are received. Once you send your books, they cannot be returned for any reason.

Do you buy Instructor's or Annotated Instructor's Editions?
We do not buy these editions. Annotated Instructor's Editions are similar to the student edition except they contain answers and/or instructor's notes. The only difference between these books and a student edition will be markings displayed on the cover, such as "Instructor's Edition", "Complimentary Copy", "Free Copy", or "Not for Sale". Please note: The book will be considered "Annotated" if it contains answers and/or instructor's notes, even if "Instructor's Edition" is printed on the cover.


Do you buy International Editions?
Yes. However, we only pay 20% of the quoted price for the U.S. edition ISBN. International editions usually have the same content as the U.S. edition. These books are often bound with a soft cover. They usually have "International Edition" printed on the cover or "IE" printed on the spine. This information will also appear on the title page of the book.

Do you buy Custom Editions?
Not usually, but if a particular custom edition becomes popular, we may have price for it. Make sure you enter the custom edition ISBN and not the regular student edition ISBN. Verify the ISBN on the back cover and on the copyright page. These are school-specific textbooks created for a particular course and university. If your book has a school name printed on the cover, it is likely a custom edition.

What if I did not receive my check?
If you have not received your check after 21 days, we will issue a stop payment on the check and send you another. We pay the stop payment fee. If the check has already been cashed, we cannot send another.

Can I sell you more than 5 copies of a book?
Send us an email with the ISBN and the quantity. Please do not be deceitful by creating multiple orders or by placing orders under different names. Just ask first - we will usually buy them. If you send us more than 5 copies without permission, payment may be reduced.



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