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  ASSISTANCE > PRIVACY POLICY
 
textbookrental.ca ("we" or "the Company") has created its service (the "Service") on its website textbookrental.ca (the "Website") as a cost-effective and convenient way for Canadian students to rent textbooks online. The privacy of our users is important to us, and it is in the best interest of textbookrental.ca and the user for textbookrental.ca to protect it.

In order to earn and keep your trust, we adhere to the following principles to ensure and protect your privacy:

We will NEVER commercially profit by selling or renting out personal information that identifies you, the User, to third parties for marketing or other purposes.

We use quality, industry-standard protocols and the latest technology to protect sensitive information provided to us by you, the User.

Changes that materially affect the way in which your personally identifiable data may be shared or used will be posted in updates to this Privacy Policy. By continuing to use the Website or the Service, you imply consent to the changed practices.

Note about Children/minors (persons under the age of 18): Children are not eligible to use our Service, and we ask that minors do not submit any personal information to us through the use of our Website or Service.

Note regarding Third Party Sites: This Privacy Policy (and any other policy documents found on this Website) covers only this Website and the Service available through the textbookrental.ca. Third party sites linked from this Website are covered by privacy policies of third parties, which may differ substantially from this policy. textbookrental.ca has no control over such policies. You are responsible for reviewing those other privacy policies should you access any third party site linked through this Website.

Information Collection and Use

Registration and Profile Information
Upon registration for the Service, you are required to give certain contact information, including first and last name, email address, university, city, province and gender, as well as a personalized protected password. We ask that you provide demographic information your university, school year and gender to us in order for us to provide you with a more personalized experience for future use of our Website.

textbookrental.ca requests that users provide textbookrental.ca with their school and graduating year. School information is only displayed in the private section of textbookrental.ca, and your profile information will only be provided upon authorization by you in the Website's private section. Once you become a User, you may provide additional information in the Profile section describing your contact information, student information and billing and shipping address changes. This information is required to process any orders from the Service. This information will NOT be shared with other Users. Providing additional information in your Profile beyond what is required at registration is entirely optional, but will be used by textbookrental.ca to gain demographic information to improve the textbookrental.ca experience.

We use the information you provide upon registering and in your Profile to send you a confirmation email which includes other important information. textbookrental.ca may also periodically provide you with notice of Website updates, as well as timely responses to any inquiries or problems of which you have notified us.

Your contact information will only be shared to provide shipping information for the merchant.

Order Communication
In order to process an order for the rental of a textbook, we request and require certain personally identifiable information from you, to be filled out on our order form. You MUST provide textbookrental.ca or paypal.ca with contact information, including your first and last name, address, city, province, postal code, email and phone number, as well as financial information such as credit card type, credit card number, expiration date and CVV. All financial data is encrypted and compliant with industry standards. This information will be used for billing purposes and to fill your orders. Should textbookrental.ca have any trouble processing an order, this information will be used to contact you. textbookrental.ca may contact you by email, phone or letter.

Upon placing an order with the Service, textbookrental.ca will send you informational emails regarding your order, returns, extensions and cancellations, as well as gift certificate purchases, coupon purchases, and cancellations.

Information Sharing
The privacy of our users is of utmost importance to us. Under no circumstances will textbookrental.ca ever sell, rent or otherwise provide your personally identifiable information to any third parties for any reason, including but not limited to marketing purposes, without your express consent. We will, however, share your personally identifiable with third parties solely to carry out your instructions and to provide specific services, while remaining subject to confidentiality obligations which limit their use and disclosure of such information. We may also disclose your personal information when required by law, to defend our rights, or as part of a business transition, as provided below. For more information please feel free to contact us at mailto:[email protected]

Non-personal Information
textbookrental.ca is an online service that provides students with the option to rent textbooks at a discounted rate. Like other websites and online services, for statistical purposes we collect from the Website and the Service information that DOES NOT personally identify you as an individual (including geographic patterns of utilization of the Service, average shipping time, etc.), as described below. This information is exclusively owned by textbookrental.ca and can be utilized by textbookrental.ca at its sole discretion, in any manner that textbookrental.ca deems appropriate.

Order Tracking
textbookrental.ca collects some information via tracking technologies in order to improve the efficiency of our services. textbookrental.ca uses typical order tracking technology, including Google Analytics. Information we intend to track include province, city, site usage and other standard and typical analytical techniques. All collected information is general, not person-specific. Information tracked using third-party analytic services cannot be linked to personally identifiable information.

Cookies & Log Files
Like most websites, textbookrental.ca uses cookies and Web log files to track Website usage. Simply put, a cookie is a tiny data file which resides on your computer. This file allows textbookrental.ca to recognize you as a registered user upon your return to our Website, assuming the same computer and Web browser is used.

If your browser settings do not allow cookies, you will not be able to use the Website or Service to its fullest extent. Cookie and log file data is used to customize your experience on the Website, much like your account information and other data.

An important cookie used by textbookrental.ca, known as a "persistent" cookie, is set once you've logged in to your textbookrental.ca account on the Service. If you choose not log out of your textbookrental.ca account, the persistent cookie will allow us to recognize you as an existing user the next time you visit the Website. This way you will not need to log in before using the Service. It is therefore important that you log out of your account after each visit, especially if you are using someone else's computer. Once you log out of the Service, you will need to re-enter your password the next time you visit in order to log in to your account.

Another cookie used by textbookrental.ca is known as a "session" cookie. It is used to identify your computer during a particular visit to the Website. Session cookies expire after a short time or once you close your Web browser.

As is standard practice with any use of the Internet, we automatically receive the URL of the site from which you came and the site to which you are going when you leave textbookrental.ca. As well, we also receive the Internet Protocol (IP) address of your computer (or the proxy server you use to access the Internet), your computer operating system, type of Web browser you are using, and the name of your Internet service provider (ISP). This information is used solely to analyze overall trends for the purpose of improving the Service. Any linkage between your IP address and your personally identifiable information is never shared with third parties, except as provided under Legal Disclosures and Business Transitions below.

Agents
In order to complete orders obtained through the Website, textbookrental.ca may use a credit card processing company to bill you for goods and services, an outside partner company for shipping and fulfilling orders, other companies to process certain personal information on our behalf, and other services required by textbookrental.ca to fulfill its business requirements. In signing an agreement, we require that these companies not retain, share, store or use personally identifiable information for any other purpose or reason whatsoever.

Service Providers
Order transactions obtained as part of the Service are processed by a third-party service to provide maximum efficiency and to safeguard your financial information. When your order is placed with the Service, we will share your name and credit card information with a third-party gateway, using the latest security technology, in order to transact your order and collect payment. If necessary, should textbookrental.ca not be able to fill an order as per usual, trusted third-party merchant partners may be used to source orders. Our trusted third-party merchants are given customer shipping information, including first and last name, shipping address and other required information solely for the purpose of fulfilling the required order. We require this information to be held in confidence, and we do not permit them to share it with any other party or use it for other purposes.

Additionally, textbookrental.ca uses third-party software and services for the purpose of analyzing and tracking orders with the purpose of improving our Website and Service. These third parties are contractually prohibited from using your personally identifiable information for any other purpose.

Sharing Aggregated Information with Third Parties
At our sole discretion, we may provide aggregated data about the usage of our Website and/or our Service to third parties for such purposes as we deem as we deem to be appropriate. This information may be segmented by the status of our user (i.e. first-year, second year, third-year, fourth-year, graduate studies, etc.), university, major, geographic location, or any other demographic criteria for the purpose of improving our Website and our Service. Should you desire to be excluded from the aggregated research and/or products based upon aggregated data, please email [email protected].

Tell a Friend
textbookrental.ca thanks you for your referrals. If you choose to use the Tell A Friend service when completing your order, you will be asked for your friend's email address. A one-time email will automatically be sent to your friend inviting him or her to visit the site. textbookrental.ca stores this information for verification purposes, as well as in tracking the success of our Tell A Friend program. You or your friend may contact us at [email protected] to request that we remove this information from our database.

Special Promotions
textbookrental.ca may periodically email customers special promotional emails, which may include coupons, discounts, and special offers, as a part of our Service. If you would not like to receive these promotional emails, please log in and go to the My Account section. Once there, check the box which allows you to remove yourself from the promotional-email list. Alternatively, all promotional emails include the 'Unsubscribe' link found at the bottom of the email. By clicking this link users will automatically be removed from the promotional email list. Users may also send us an email to this effect at [email protected].

Legal Disclosures
textbookrental.ca reserves the right to disclose personal information when required by law. Such information will be disclosed should we have a good-faith belief that it is absolutely necessary to comply with a court order, ongoing judicial proceeding or other legal process served on our company. No data will be disclosed that is not explicitly required by law.

textbookrental.ca also reserves the right to use, access, disclose and preserve any or all of your personal information if we have a good faith belief that is it necessary to:

a) Enforce the Terms of Use, including but not limited to investigations of potential violations as well as for collection of amounts owed to textbookrental.ca, or
b) To identify, prevent and deal with fraudulent behaviour or security issues or
c) To exercise our legal rights or defend against legal claims in the event of litigation

Business Transitions
textbookrental.ca remains committed to providing exceptional service and privacy to their customers. Should textbookrental.ca go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. This Privacy Policy will become binding upon the new owner of the information until amended.

Accessing and Changing Your Account Information
By logging into your account on the service, at any time you can review or edit the personal information you provided us and make any desired changes to the information or to the settings of your account. Should you desire to close your textbookrental.ca account, all your information, including your name and other personally identifiable information will be removed from our publicly viewable area. In the event that you desire we close your account and permanently remove your information from the Website and Service, please send your written request to [email protected] Please send your request using the same email account that you have registered with textbookrental.ca under your username. You will receive your response to your request within 3-5 business days of our receiving it.

Please note that even if your account is closed, certain data contributed by you may be retained for future reference as it may become necessary to prevent fraud or future abuse, as well as for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, as well as for account recovery or if required by law. Should you desire that your information not be included in such aggregate studies, please contact textbookrental.ca at [email protected]. Retained data will continue to be subject to the terms of this Privacy Policy that you have previously agreed to.

Security
textbookrental.ca follows and exceeds accepted industry standards in place to protect your personal information submitted to us through the Website or Service, both during transmission and once we receive it. When any sensitive data is entered, such as a credit card number and CCV2 number on our checkout forms, the information is encrypted using secure socket layer (SSL) technology, to protect the communications and data transmitted between you and our secure payment partners. We take all necessary reasonable precautions to ensure the security of the customer information provided to us and in our possession.

That being said, no method of transmission over the Internet, or of electronic storage, is 100% secure. While we do our utmost to protect your personal information using industry standard and acceptable means, as with any Internet-based company, we cannot guarantee its absolute security. Should you have any questions, comments, or concerns about security on our website, please feel free to us at [email protected].

Changes to this Privacy Policy
textbookrental.ca reserves the right to update this Privacy Policy at any time. In the event of significant changes to the way textbookrental.ca treats your personally identifiable information, a notice will be displayed prominently on the Website. We may also notify you by email, if deemed necessary. Our current Privacy Policy applies to all your personally-identifiable information that we have about you and your account, unless explicitly stated otherwise. Please review this Privacy Policy frequently. By continuing to use the Website or the Service after notice of changes have been sent to you or posted on the Website, you have given your consent to the changed practices.

Questions, Comments, Concerns, Suggestions, Queries
If you have questions or comments about this Privacy Policy, please feel free email us at [email protected].

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