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  ASSISTANCE > TERMS OF USE
 
Thank you for using textbookrental.ca. The following Terms of Use set forth the rules, regulations and policies that govern your use of the textbookrental.ca website and related services (collectively, “the Website" or “textbookrental.ca"). If you do not agree to these Terms of Use, you may not use the Website or the Service. By using the Website or the Service, you agree to these Terms of Use.
In the following Terms of Use, "you," "your," or "User" means any person or entity using the Website or the Service.

Description of Service
The Service is an online book rental service, in which Users can rent books from textbookrental.ca (delivered by textbookrental.ca or a third party) for a limited period of time.

Entire Agreement
These Terms of Use, including all documents referenced in these Terms, as well as any other terms and conditions supplied to you by textbookrental.ca when using certain features of the Website or Service, are the entire agreement between you and textbookrental.ca regarding the Website and the Service. These conditions supersede any terms and/or conditions you may include with any purchase order, regardless of whether textbookrental.ca signs them or not.

Proprietary Rights
This Website and the Service are owned and operated by textbookrental.ca Inc. Unless explicitly specified otherwise, all materials appearing on this Website, including the text, logos, site design, graphics, icons, bibliographic information, and book cover images, as well as the selection, assembly and arrangement thereof, are the sole property of textbookrental.ca and its licensors.

All rights in images of books and/or other publications included in the Service are reserved by the original copyright owners.

Third Party Sites
textbookrental.ca has contractual affiliations or strategic relationships with sites on the internet that are owned and operated by third parties. Links to third party internet sites are located on the Website and within the Service. You acknowledge that textbookrental.ca is in no way responsible for the operation of or content located on or available on or through any such site. Your use of such third party sites, products and/or services available through such sites is governed by the applicable terms of such third parties.

Privacy
textbookrental.ca agrees not to sell your personal information to any third party. However, by entering into these Terms of Use, you agree that textbookrental.ca may collect, retain and use your personal information, including your name, email address, email address, and payment details. Your personal information will be used primarily to provide the Service to you. textbookrental.ca may use your personal information for additional communication with you, subject to applicable laws. textbookrental.ca may engage companies and individuals ("Subcontractors") to perform functions on textbookrental.ca's behalf, including order fulfillment, payment processing, marketing and advertising programs, and customer service. While textbookrental.ca may share information with such Subcontractors in performing these and other functions, such Subcontractors will under no circumstances be allowed to use your personal information for other purposes unless you explicitly agree. Please see http://www.texbookrental.ca/?a=privacy_policy for more information.

Currency of Transactions
All financial transactions will be processed in Canadian dollars.

Rentals
I will not cancel or exceed the purchasing limits of the credit or debit card above until the rented textbooks are either returned to Textbookrental.ca or the Non-return Fees are paid. If the credit or debit card is declined the patron account will be suspended and sent to a Third Party Collection Agency. I will be responsible for paying all Collection Fees assessed by the Third Party Collection Agency. Textbookrental.ca will make reasonable efforts to process transactions in a timely manner. I agree not to hold Textbookrental.ca responsible in the event Textbookrental.ca does not credit or debit my credit or debit card for a period of time due to circumstances beyond its control. Textbookrental.ca makes no guarantees regarding the processing time for charges.

I agree, in order for Textbookrental.ca to service my account or to collect any amount I may owe, unless otherwise prohibited by applicable law, Textbookrental.ca or a designated Third Party Collection Agency are authorized to (i) contact me by telephone at the telephone number(s) in the patron contact account information I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and/or (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable. I also agree, if my rental is eligible to be returned to Textbookrental.ca, I will still be liable for a service fee assessed by the Third Party Collection Agency.

I have read this disclosure and agree that the Lender/Creditor may contact me as described above.

Residence Requirements
The Website does not deliver to any users outside of Canada.

Use of Service
You hereby agree not to use the Website or Service in any way other than what is deemed appropriate by us, and what the Website and Service was designed to do, including but not limited to any illegal purposes. You further agree not to interfere with the servers or networks connected or affiliated to the Website or Service, both in an attempt to gain unauthorized access to textbookrental.ca's computer systems or otherwise.

textbookrental.ca may at its own discretion immediately and permanently terminate any User's use or access to the Website or Service without notice if we believe such User is in violation of these Terms of Use accidentally or with intent or otherwise for any reason or no reason, at our sole discretion.

Your Account and Registration
You may not create more than one account for the Website. You may have only one account that will identify you and will allow you to use the Website and the Service. You may not create an account for anyone else. All information used to create an account must be shown to be accurate and complete. Upon setting up your account, you will also be asked to choose a password. You alone are solely responsible for maintaining the confidentiality of your password. You agree to notify textbookrental.ca immediately if you suspect your password has been compromised and of any unauthorized use of your account.

You are solely responsible for any and all use of your account. textbookrental.ca has the right to permanently and without warning terminate your account for any reason at our sole discretion. textbookrental.ca will take no responsibility for accounts, usernames and/or passwords compromised due to negligence by the user, or for any other reason.

A textbookrental.ca account needs an active credit card or other payment profile on file which is tied to an account at a financial institution (prepaid credit cards may not be used).

Email and Communication with textbookrental.ca
You agree that any notifications, receipts or confirmations from textbookrental.ca will be delivered to you by email at the address you provided to textbookrental.ca upon creation of your account or as later updated. You hereby agree and acknowledge that textbookrental.ca is not responsible to notify you in any way other than by email, as any notifications are a courtesy. You remain absolutely responsible for all due date(s) whether or not you receive communication from textbookrental.ca.

You acknowledge that textbookrental.ca will NOT ask you for your personal information, account username, password, or any of your credit or debit card information via email. Emails requesting such information should be regarded as spam or a phishing scheme. textbookrental.ca will take no responsibility for any misuse of such information if you provide such information via email.

Payments/Processing
textbookrental.ca accepts Visa, MasterCard and Paypal. textbookrental.ca reserves the right to store your credit card information and to charge it if you have not followed all of the agreements and policies set forth in these Terms of Use and on the Website. textbookrental.ca will make all efforts to process your transactions in a timely manner. You agree not to hold textbookrental.ca responsible in the event it does not credit or debit your credit or debit card for a period of time due to extenuating circumstances beyond our control. textbookrental.ca makes no guarantees regarding the processing time for charges.

If you choose to use a credit card, you agree to keep your credit card account in good standing during your rental term. In the event that you are charged any additional fee, be it for replacement or an extension fee for a book that is not returned or any other reason to textbookrental.ca and your credit card account is inactive or not funded, textbookrental.ca reserves the right to attempt to charge your credit card for the replacement value or extension fee, as it deems necessary, to collect full payments owed. If, after these attempts, the replacement value is still not paid, then textbookrental.ca reserves the right to place you into collections status. Collections may be done by textbookrental.ca or another third party to act on textbookrental.ca's behalf.

Order Acceptance Policy
textbookrental.ca reserves the right after receipt of your order or confirmation of the order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Cancellations will occur within seventy-two hours and you will be notified by email only.

Fees and Payment of Late Fees
All shipping fees that textbookrental.ca will charge a customer will be clearly displayed during checkout. textbookrental.ca will store your credit card information in encrypted form. You hereby acknowledge and agree that textbookrental.ca may charge you for any lost, stolen, or damaged books associated with your account. Should you choose to buy any rented textbook at any time during the rental period, textbookrental.ca will charge an additional amount to your credit card equal to the total cost of the book, as posted by textbookrental.ca.

By renting a book from textbookrental.ca, you hereby agree to the storing of your credit card information. You also agree to any additional charges that textbookrental.ca may deem necessary due to misuse of the service, including, without limitation, any fees resulting from damages to rented books, lost or stolen books, auto-extensions, and/or unreturned books. You agree that we may, at our sole discretion, send your unpaid account to a collection agency if you fail to pay all fees due and owing to textbookrental.ca, for any reason.

I will not cancel or exceed the purchasing limits of the credit or debit card above until the rented textbooks are either returned to Textbookrental.ca or the Non-return Fees are paid. If the credit or debit card is declined the patron account will be suspended and sent to a Third Party Collection Agency. I will be responsible for paying all Collection Fees assessed by the Third Party Collection Agency. Textbookrental.ca will make reasonable efforts to process transactions in a timely manner. I agree not to hold Textbookrental.ca responsible in the event Textbookrental.ca does not credit or debit my credit or debit card for a period of time due to circumstances beyond its control. Textbookrental.ca makes no guarantees regarding the processing time for charges.

I agree, in order for Textbookrental.ca to service my account or to collect any amount I may owe, unless otherwise prohibited by applicable law, Textbookrental.ca or a designated Third Party Collection Agency are authorized to (i) contact me by telephone at the telephone number(s) in the patron contact account information I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and/or (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable. I also agree, if my rental is eligible to be returned to Textbookrental.ca, I will still be liable for a service fee assessed by the Third Party Collection Agency.

I have read this disclosure and agree that the Lender/Creditor may contact me as described above.

Account Cancellation
You may cancel your account at any time by visiting http://www.textbookrental.ca/?a=about&b=contact_us. Your account will only be cancelled and closed after you have returned all books that have been rented to you, and once all transactions have been processed including payment of assessed penalties or the cashing of any refund check. If you do not access your account within 18 months, textbookrental.ca has the right to cancel your account at its sole discretion.

Stolen Accounts
It is your responsibility to keep your account information private. In the event that your account is used by an unauthorized party, you may cancel it immediately by contacting textbookrental.ca at http://www.textbookrental.ca/?a=about&b=contact_us; however, textbookrental.ca is not responsible for any amounts that were charged, with or without your consent, on your account.

Credit Cards
We accept the following credit or debit cards: MasterCard, and Visa. There is no surcharge for using any of these credit or debit cards to make purchases from textbookrental.ca. Where your billing address is requested, please be sure to provide the address and phone number your financial institution has on record, as well as the card's CVV (card security code, usually found on the back of the card beside the signature line). Incorrect information will likely cause a delay or failure in processing your order. textbookrental.ca accepts no responsibility for late, delayed or failed orders resulting from inaccurate information provided to us.

We will notify you either on the site or by email in the unlikely event that any book is unavailable for immediate shipment. You may at any time before shipment cancel any item not being prepared for shipment. You may request a cancellation through the "My Account" section of the site or by contacting customer service or at http://www.textbookrental.ca/?a=about&b=contact_us.

List Prices
The list prices of textbooks that are displayed on the Website come from bibliographic information that we receive from leading third party sources and publishers, and are these sources' suggest retail prices. Should such information be unavailable, textbookrental.ca will not post a list price.

Multiple Product Orders
While textbookrental.ca will attempt to ship all products contained in each order at the same time and in the same package, this is not always possible. Some or all of your books may not come from textbookrental.ca directly or from a regular partner, and may be shipped separately. Products that are unavailable at the time of initial shipping will be shipped as soon as they become available, unless cancelled by the User.

Typographical Errors
If a product is listed at an incorrect price for any reason, due but not limited to typographical error, or an error in pricing information received from our suppliers, textbookrental.ca retains the right to refuse or cancel any order, whether or not the order has already been confirmed and/or your credit or debit card charged. If your credit or debit card has already been charged and your order is cancelled, textbookrental.ca will issue a credit to your credit or debit card account.

Refunds
We allow refunds for items that were ordered in error or received substantially damaged. Your textbook(s) need to postmarked for return to textbookrental.ca within 15 days of the date you receive your order and may be eligible for a either a full or partial refund (minus the costs of shipping and a 10% handling and restocking fee).

Items must be returned in the condition in which they were sent by textbookrental.ca.

If textbookrental.ca determines any returned items are not eligible for refund, we will notify you at your e-mail address on file.

Shipping
textbookrental.ca will make reasonable efforts to ship any book purchased or rented within two days of the transaction. However, does not guarantee the shipment time. By placing an order you agree to not hold textbookrental.ca responsible for shipping problems that may cause your package to arrive late or be damaged in transit.

Some orders are fulfilled by textbookrental.ca partners who may employ their own carriers. Shipping charges are calculated using third-party systems.

Delivery is available only within Canada. textbookrental.ca does not accept orders outside the Canada.

textbookrental.ca makes no guarantee when an order will arrive. Completing orders in a timely fashion is the best way to expedite the order process. Tracking information will be sent by email as soon as it becomes available and the information will be updated in the "My Account" section on the Website. If you have not received your order in a timely manner and tracking information is available, please contact the shipping carrier as the first step in looking into the status of your delivery. If your textbook fails to arrive, you have 45 days from the original date of order to contact textbookrental.ca in order for textbookrental.ca to file a claim.

Return Shipping Policy (Rentals)
When you rent items through the Service, you must return those items to textbookrental.ca at any time before the end of the rental period. The due date for return will be given to you when you place your order. You will be held responsible for any late return shipments that are not postmarked by the due date. You must ship your items to textbookrental.ca using the prepaid Canada Post shipping label provided to you by us by your due date to avoid extension or replacement fees. Should you be unable to return the book by the designated return day, order extensions and purchasing options are available on the Website.

We will provide you with a printable prepaid Canada Post shipping label. Simply log on to the Website and click the "Return" button on the "My Account" page. Follow the prompts to generate the label. By placing an order through the Website or the Service, you agree to use this prepaid shipping label to ensure delivery and proper accounting of your return. Any other method of shipping is at the User's own risk, and all late return or extension fees still apply. textbookrental.ca will not be held responsible for late or damaged books returned using any other method of shipping.

Books should be packaged appropriately to keep them from being damaged during shipping. If a book is sent back without proper packaging material (e.g., bubble wrap), regardless of the method of return, and the book has visible damage, it will be your responsibility to pay for those damages.

Is there a late fee if I don't return the books on time?
As long as you have sent the package (received by Canada Post) by the day it is due you will not be charged any late fees. If you do not return the book by this date, you will be deemed to have purchased the book from us at our used book price listed on our website or the list price less the rental price if we are not selling the book used, as at the due date. If the book is returned within 7 days (received by Canada Post) from the due date, you will be refunded this late fee less a $10 admin fee.

For bookstore/depot returns, if the book is not processed at the depot by the due date (or the first business day) after the due date your rental is late and subject to the late fee discussed above.

Damages and Losses
Once you have received your order, damage to or loss of a rental book is your sole responsibility. You will be charged replacement fees, for any book that can no longer be rented. If the book is lost or stolen, a replacement fee will likewise apply. textbookrental.ca will accept no responsibility for damages or loss to a book once it is in your possession.

LIMITED highlighting in a rental book is allowed; handwriting is NOT allowed. Should any writing or highlighting be found that textbookrental.ca deems excessive or that hinders the readability of the book, textbookrental.ca will consider the book damaged or destroyed. This is your responsibility and you will be charged for a replacement.

Please closely follow the textbookrental.ca rental guidelines to ensure no misunderstandings occur resulting in unwanted fees being charged to your account.

If you receive a damaged book from textbookrental.ca, it is your responsibility to contact us within 30 days to report the problem. Please inspect any item thoroughly upon receipt.

Asset Ownership
All rentals remain the property of textbookrental.ca even while the book is in your possession. You may opt to purchase any rented books, either at the end of a rental cycle or at any point during the rental cycle. If you wish to purchase a book you have rented through the Service, you can do so by accessing your "My Account" page on the Website and clicking the "Purchase" button. In this case, title (ownership) of the book and its contents transfers to you as soon as your credit or debit card is authorized for purchase value.

If you purchase the title through our purchase program, title (ownership) changes hands as soon as you receive the product.

Disclaimer of Warranties
THE WEBSITE AND SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, textbookrental.ca SPECIFICALLY DISCLAIMS ANY AND ALL EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, OF MERCHANTABILITY AND AGAINST INFRINGEMENT.

WE SPECIFICALLY DO NOT WARRANT THAT THE WEBSITE OR SERVICE WILL BE ERROR-FREE, THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE, THE SERVICE OR THE SERVER, NETWORK OR OTHER SOFTWARE AND EQUIPMENT THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES REGARDING THE CONTENT OF THE BOOKS OR THE RESULTS OF THE USE OF THE WEBSITE OR SERVICE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM textbookrental.ca, ANY AGENT OR ANY SERVICE PROVIDER OR THROUGH OR FROM THE WEBSITE OR THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF USE.

Limitations of Liability
IN NO EVENT SHALL TEXTBOOKRENTAL.CA BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER WHETHER ARISING IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) ARISING OUT OF OR RELATED TO THE USE OR INABILITY TO USE THE WEBSITE OR THE SERVICE, EVEN IF TEXTBOOKRENTAL.CA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOU AGREE THAT TEXTBOOKRENTAL.CA'S ENTIRE LIABILITY UNDER THESE TERMS OF USE OR OTHERWISE IN CONNECTION WITH THE WEBSITE OR SERVICE SHALL NOT EXCEED, IN THE AGGREGATE, THE AMOUNTS PAID BY YOU TO TEXTBOOKRENTAL.CA IN THE PAST SIX MONTHS OR $10.00, WHICHEVER IS LESS.

Exclusions and Limitations
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS. IN THAT CASE, TEXTBOOKRENTAL.CA'S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

THE EXCLUSIONS AND LIMITATIONS OF LIABILITY IN THESE TERMS OF USE WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Indemnity
You agree to indemnify, defend and hold harmless textbookrental.ca, its subsidiaries, and affiliates, and their respective officers, agents, partners and employees, from and against any loss, liability, claim, or demand, including reasonable attorneys' fees, due to or arising out of your use of the Website or the Service in violation of these Terms of Use and/or arising from a breach of these Terms of Use.

Copyright
All content included on the textbookrental.ca site--such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software--is the property of Amazon.ca or its affiliates or content suppliers, and is protected by relevant copyright laws. The compilation of all content on the textbookrental.ca site is the exclusive property of textbookrental.ca and protected by copyright laws. All software used on the Amazon.ca site is the property of textbookrental.ca or its affiliates or its software suppliers, and protected by copyright laws.

Miscellaneous
2244111 Ontario Inc. controls textbookrental.ca from its offices within the Province of Ontario, Canada. The Website can be accessed from all provinces and territories of Canada and from other countries around the world. As each of these jurisdictions have laws that may differ from those of the Province of Ontario, by accessing the Website, You agree that all matters relating to access to, or use of, the Website, or any other hyperlinked website, shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. You also agree and hereby submit to the non-exclusive personal jurisdiction and venue of the courts of the Province of Ontario and acknowledge that You do so voluntarily and are responsible for complying with all local laws.

Nonperformance of either party, except for the making of payments, will be excused to the extent that performance is delayed or rendered impossible by any reason where failure to perform is beyond the reasonable control of the non-performing party.

Changes to Terms of Use
textbookrental.ca may occasionally modify these Terms of Use, with each such modification becoming effective upon posting on the Website. By using this Website or Service you agree to be bound to any changes to these Terms of Use after the modification is posted. It is therefore advisable that you review these Terms of Use periodically to ensure you are aware of any such changes.

Once again, we welcome you to textbookrental.ca, and thank you for your patronage!

Copyright 2010-2013 textbookrental.ca, Inc. ALL RIGHTS RESERVED.


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